Main Street Children's Dentistry and Orthodontics of Miami Beach

Stella Maris 4 months ago

I’m writing this while my son is still mid-treatment because other parents deserve to know what to expect here. What’s been good: The staff are lovely. The front desk team has been courteous and welcoming every visit. The female dentist is outstanding with my son — her clinical care is the only reason we haven’t left. What’s unacceptable: 1. Laura’s conduct: My administrative interactions with Laura have been adversarial and combative. The verbal and written communication I’ve received has been feeble, feels inappropriate, and comes across as hostile when I request basic documentation or clarification. When I’ve asked for standard records, I’ve received dismissive responses, no attention to detail, and zero follow-through. This is not how patients should be treated. 2. Informed consent failure: My son’s palate expander was placed before I was given consent forms to review or sign. My conversations with Laura about this were not transparent. Consent is not optional and it is not retroactive. 3. Billing and disclosure: I was told the total fee, paid the required down payment, and we have a signed agreement stating that $204.16 would be due after the down payment was complete.

Samantha Sehwerert 5 months ago

I’ve been a patient here since 2024, when I got my braces, and the team has been improving my smile quickly and with great care ever since. Alexandra is the one who takes care of my teeth during my visits, she’s always gentle and makes sure I’m comfortable, never causing any pain. She does an excellent job and brings such a positive, welcoming energy to every appointment.

Vanessa 5 months ago

I really liked this office and the staff are truly amazing, kind, and professional. They make kids feel comfortable and the overall atmosphere is very welcoming. However, the waiting time is a big issue for me. I’ve been here twice, and during my last visit, I waited over an hour past my 9:30 appointment just to be seen. I don’t understand why so many patients are scheduled if the timing can’t be respected. I also noticed I wasn’t the only one frustrated, as other patients were complaining about the same thing. Unfortunately, this seems to be a recurring issue. It’s disappointing because I genuinely liked the place, but the long waits are a deal breaker for me. I won’t be returning and will be looking for another office.

jose oquendo 6 months ago

Fantastic experience for my children! The assistant Alexandra was very professional warm and welcoming. My kids actually look forward to their check-ups now. Highly recommend for families.

pedro alejandro guevara 6 months ago

I had a wonderful experience at Main Street Children's Dentist & Orthodontics. From the moment I walked in, the front desk staff was very welcoming. The assistant, Alexandra, was the one who assisted my son; she possesses incredible knowledge, is very attentive, and took the time to explain the entire procedure to me. I highly recommend her to anyone looking for attentive care.